SHIPPING POLICY

ORDER PROCESSING TIME

1. Custom Grillz Orders After payment confirmation, we ship your FREE mold kit within 1‑3 business days. Weekends & public holidays are excluded.

Once you receive the mold kit, take your dental impression and send the mold back to our factory. Production starts only after we receive your physical mold. ‑Standard grillz: 10‑14 business days manufacturing ‑Fully‑iced, opal, complex open‑work designs: 14‑21 business days manufacturing

Full total turnaround from placing order to receiving finished grillz: 3‑5 weeks. Total time depends on how fast you send your mold back to us.

1. In‑stock non‑custom jewelry Orders ship out within 1‑3 business days.

All delivery times are estimates, not guaranteed. Delays may happen due to peak season, customs inspection, carrier disruptions or other circumstances beyond our control.

SHIPPING RATES & DESTINATIONS

We ship worldwide. Shipping cost is calculated automatically at checkout. Free standard shipping for orders over $XXX (edit your threshold). Custom grillz shipping covers three‑way transit: mold kit to you, your mold returned to our factory, finished grillz delivered to you.

ORDER TRACKING

A shipping confirmation email with tracking number will be sent once parcel is dispatched. You may track your package online.

CUSTOMS & IMPORT DUTIES

Import duties, VAT and local customs fees may apply for international shipments. All customs charges are buyer’s responsibility, shipping fee does NOT cover taxes. We declare item value truthfully. No undervaluation. If parcel is returned due to unpaid customs fees, return cost & reshipping cost will be charged to buyer.

WRONG ADDRESS & RETURNED PARCELS

Please provide full & accurate shipping address at checkout. Packages returned to us for invalid address or failed delivery will require buyer to pay full reshipping fee for re‑delivery. We are not liable for returned‑parcel losses.

LOST OR DAMAGED PACKAGES

‑Once marked “delivered” by carrier, package is considered successfully delivered, lost‑package claim will not be accepted. ‑For in‑transit lost parcel: we will provide supporting documents for you to file claim with shipping carrier. ‑Damaged goods upon arrival: please contact customer service within 24 hours after delivery, provide unboxing photos & videos. Claims submitted after 24‑hour window will not be processed.

PEAK SEASON NOTICE

During Black Friday, Christmas and holiday seasons, worldwide shipping delays are common. Please allow extra 7‑14 days for delivery.

CONTACT

If you have shipping questions, please reach us via support email.