Policy
Shipping Policy
Clear delivery expectations for every CZ Grillz order. Review processing, timeline, tracking, and support details before checkout.
This is costume jewelry for decoration only, not dental appliance.
- Orders are processed Monday to Friday, excluding local holidays.
- Standard handling time is typically 1–3 business days before dispatch.
- You will receive an order confirmation first, then a shipment update once packed and handed to the carrier.
- Estimated transit windows vary by destination and carrier lane.
- Most deliveries arrive within 5–12 business days after dispatch.
- Remote regions may require additional transit time.
- All shipped orders include tracking information when available from the carrier.
- Tracking details are sent to your checkout email after dispatch.
- Carrier scans can take 24–48 hours to refresh after label creation.
- International orders may be subject to customs handling, import taxes, or local duties.
- Any customs fees charged by local authorities are the buyer’s responsibility unless stated otherwise at checkout.
- Customs clearance timelines are controlled by destination authorities and can vary.
- Please verify recipient name, street details, postal code, and phone number before placing your order.
- CZ Grillz is not responsible for failed delivery caused by incomplete or incorrect address input.
- If you notice an address issue, contact support immediately with your order number.
- Occasional delays may happen due to high seasonal volume, weather events, carrier backlogs, or customs processing.
- Estimated dates are not guaranteed delivery deadlines.
- If tracking shows no movement for an extended period, reach out so we can review the shipment with the carrier.
- For shipping questions, include your order number and full name in your message.
- Contact us via the Contact page for the fastest response.
- Support replies are typically sent within 1 business day.
